Refund policy

Returns and Refund Policy

Thank you for shopping at (https://homeaus.shop). We are committed to providing you with quality smartphone accessories and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you.

1. Return Period

Customers can request a return within 30 days of receiving the item.

Orders placed after 30 days are non-refundable and non-exchangeable.

2. Return Conditions

To return an item, it must meet the following conditions:

The item must be unused, unwashed, and in its original condition as received.

The item must be in its original packaging and include all tags and accessories.

Sale items or items marked "Final Sale" are non-refundable and non-returnable.

3. Return Process

Please follow these steps to initiate a return:

Step 1: Send an email to our customer service team at vjcifzyksp@outlook.com.

Step 2: Please include your order number, the name of the item you wish to return, and the reason for the return in your email (e.g., damaged item, incorrect item).

Step 3: Our customer service team will review your application within 1-2 business days and provide a return address and detailed instructions.

Step 4: Please do not return the item before contacting our customer service; otherwise, we will be unable to process your refund.

4. Return Shipping Costs

Item Defect or Error: If the return is due to our error (e.g., damaged or incorrect item), we will cover all return shipping costs.

Personal Reasons: If you wish to return the item due to a change of mind, personal preference, or ordering the wrong model, you will be responsible for the return shipping costs. We strongly recommend using a trackable logistics service, as we cannot guarantee receipt of your return.

5. Refund

After receiving and inspecting your return, we will send you an email notification that we have received it.

If approved, we will process your refund, which will be automatically returned to your original payment account within 5-10 business days.

6. Contact Us

If you have any questions about our return and refund policy, please contact us through the following methods:

Store Name: homeaus

Store Website: https://homeaus.shop

Customer Service Email: vjcifzyksp@outlook.com